proResolve On-Demand Assistance

proResolve
Need of an IT superhero right now?
We've got you covered...

proResolve On-Demand Assistance

For short-term and immediate consulting needs, proResolve On-Demand Assistance can provide the skills needed to help solve the toughest technology challenges. By offering fast, convenient and flexible access to experienced technical experts when your business needs it most, we can help your business quickly react to changing demands with confidence.


What do you offer?

We can provide immediate assistance for a range of requirements on an ad-hoc basis across the United Kingdom (either on-site at your location or remotely). From implementation challenges to system performance issues or just to validate a solution design, deployment plan or process change - we are ready and waiting to support your needs.


Rapid Response

We aim to be engaged and dealing with your request within 48 hours from initial contact.

Convenient

Expertise is available 7 days a week and tailored to suit your business needs.

No Commitment

Ideal for engagements that are less than 10 days with no need for long-term commitments.

Why choose us?

Although we aren't quite superheroes, are versatile Consultants, Architects and Engineers are well-equipped to provide unrivalled technical expertise. We understand the demands of a busy organisation and know that balancing resources can be challenging. So our aim is simple - to provide rapid and effective highly-skilled technical expertise to help solve your immediate technology challenges quickly and without compromise.


Simple

We aim to make our process as simple as possible, so you get the assistance you need quickly without unnecessary delays.

Accessible

No lengthy pre-sales discussions or scoping workshops required - just hands-on, proactive expertise as you need it.

Transparent

Cost effective with clear, consistent and upfront pricing with no surprise excess charges or out-of-hours fees.


How does it work?

We aim to make our process as simple as possible so that you can get the assistance you need quickly. You do not need to be an existing customer or have a Service Agreement in place with us - if you have an immediate need for assistance, it's as simple as letting us know and we will do our very best to help.


Our simple five step on-demand assistance process is defined as:

  • Step 1 - Request: Submit a new Assistance Request online to initiate our on-demand assistance process - please provide as much information on your requirement, problem or issue as possible along with any special instructions. You will receive confirmation of your request shortly after submission.
  • Step 2 - Engage: A member of our proResolve team will review your request and contact you within a few hours to discuss your requirement in more detail, agree the next steps and allocate appropriate technical resources to start assisting you.
  • Step 3 - Dispatch: Once briefed, your dedicated proResolve Consultant(s) will be available remotely via secure means or dispatched to your location to start providing assistance and handling your request as quickly as possible (depending on your preference).
  • Step 4 - Fulfilment: Your dedicated proResolve Consultant(s) will collaborate directly with your team(s) and will remain engaged until your specific requirement has been successfully fulfilled, objectives meet and/or problem resolved.
  • Step 5 - Completion: Once your request fulfilled and completed, a detailed report will be produced by the lead proResolve Consultant that provides a full account of any work undertaken throughout the duration of the engagement and capture any recommendations made.

Are you in need of immediate assistance or support? Let us know...

Please submit a   New Assistance Request and a member of our team will contact you directly to discuss your needs.

Please Note: Unfortunately, we can only provide proResolve On-Demand Assistance to customers based in the United Kingdom at the present time.

Do you have a long-term consulting requirement?

We are specialists in business change and IT transformation. If you require long-term support, assistance and expertise then please review our Consulting and Advisory Services portfolio for more information on our capabilities and professional offering.

Get in touch with us today...

To find out more about our proResolve On-Demand Assistance service, please get in touch by sending us a message or call us on +44 (0) 845 154 3560 to discuss your requirements with a member of our team.

Calls charged at 7p/min plus your providers access charge.


() Subject to availability and customer requirements.


Technology. Delivered.