What is a Managed Service Provider (MSP)?

Technology. Delivered.

What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a third-party that specialises in delivering IT services, processes and capabilities on behalf of its customers and partners.

MSPs typically provide day-to-day operational management, maintenance and support for common IT services that many businesses and enterprises require to operate. This often includes critical IT functions such as network, infrastructure, application and security management as well as cloud computing, end-user computing and data management.

Some MSPs offer tailored outsourcing services for specific business functions or processes that rely on IT services, such as finance management, human resources, workforce management and payroll.

MSPs help customers focus on their priorities.

Most businesses leverage MSPs to provide a greater level of expertise to either complement their own in-house capabilities or create an entirely outsourced model, often helping their customers focus on higher priority activities and demands.

MSPs usually offer services through a pre-agreed and predictable cost model that helps organisations effectively manage their IT costs while ensuring a higher level of service than they might be able to achieve themselves. Many MSPs offer services from other types of providers that are specialists in particular areas, such as information security, to ensure they are able to offer as much value and convenience to their customers as possible.

Many MSPs also provide consulting and advisory expertise to ensure customers are making informed decisions around their technology landscape based on their business needs.

  Go back to  Glossary

  Want to know more?

To find out more about our range of services or to arrange an initial consultation, feel free to get in touch or call us on 0845 154 3560 to discuss your needs with a member of our UK-based team.

Calls to us are charged at 7p/min plus your network provider's access charge.

Technology. Delivered.